Terms
Last updated 5 November 2026
The short version. First month free. Then £35 a month for your first van and £20 for each extra van. Crew are always free. Cancel any time and it keeps working to the end of the month you have paid for.
Who these terms are between
These terms are between Alex Kilby, a sole trader trading as The Rubbish App, 8 Norwich Close, Brighton, East Sussex BN2 4LH ("we") and the clearance firm that signs up ("you"). The person who signs up confirms they can agree to them for the firm. The Rubbish App is for businesses, not consumers.
What The Rubbish App is
An app and website for rubbish clearance firms to book jobs, plan the day, run the vans and keep a record of the work. We keep improving it, so screens and features change. We will not take away something you rely on without telling you first.
Price and payment
- Your first month is free. We take your card at sign-up and the first payment is taken when the free month ends.
- After that it is £35 a month for your first van and £20 a month for each extra van, billed monthly in advance through Stripe. We are not VAT registered, so no VAT is added.
- Crew and office staff cost nothing, however many you add.
- If we change the price, we will tell you at least 30 days before your next payment, and you can cancel before it applies.
- If a payment fails and is not sorted, the app pauses for the office. Your records are kept, and paying again brings everything back.
Cancelling and closing
You can cancel any time at skipops.app/billing.html. It keeps working until the end of the month you have paid for, and there are no refunds for part months. Your records stay, so restarting later picks up where you left off. To close the firm and wipe its data, use Delete my account; everything goes 30 days later.
Your side
- Your firm's records are yours. You are responsible for what you put in, for having the right to hold your customers' details, and for telling your crew that the app shows where their phone is while they are on shift.
- Keep sign-ins to your own people. Remove someone who leaves.
- Do not use The Rubbish App to break the law, to send people texts they have not agreed to, or to try to get at another firm's data.
- Waste rules stay your job. The Rubbish App helps you keep records, but carrying waste legally (your waste carrier registration, duty of care and the tips you use) is up to you.
Our side
- We look after your data as set out in our privacy page, and act on it only on your instructions.
- We aim to keep The Rubbish App running all the time, but cannot promise it never goes down. The app keeps working with no signal and catches up when it has one.
- Drive times, plans and suggestions are our best estimate. The boss and the drivers have the final say on the road.
Liability
Nothing here limits liability that cannot be limited by law, such as for death or injury caused by negligence, or fraud. Otherwise, we are not liable for lost profits, lost jobs or indirect losses, and our total liability in any 12 months is limited to what you paid us in those 12 months.
Ending it from our side
We can suspend or close an account that breaks these terms or does not pay, after telling you and giving you a fair chance to put it right, unless the law or a serious risk means we cannot wait.
Changes and the law
If we change these terms in a way that matters, we will tell you in the app at least 30 days before. These terms are governed by the law of England and Wales, and its courts deal with any dispute.